Dashboard

Resources and documentation to support your journey.

Showing organization-wide data. Click on a team in the benchmark chart to drill down.

Global SLA Compliance %

84%

-2%

Org Target: 90%

Total Active Backlog

412

+18

Across all 6 teams

Avg Org-wide FRT

22m

+3m

Target: <30 min

Avg Org-wide Resolution

4.8h

-0.2h

Target: <5 hrs

Team Performance Benchmark

Click on a team bar to drill down to its Agent Leaderboard

SLA Achievement %Org Avg: 84%

Logistics Team

91%

Payments Team

76%

Customer Success

88%

Technical Support

69%

Billing Team

83%

Onboarding Team

94%

CSAT ScoreOrg Avg: 4.4

Logistics Team

4.6

Payments Team

4.1

Customer Success

4.8

Technical Support

3.8

Billing Team

4.3

Onboarding Team

4.7

Active Escalations

31 escalations org-wide

Technical Support

Payments Team

Billing Team

Logistics Team

Others

SLA Breach by Team

Breaches past 30 days

Technical Support

1826%

Payments Team

1216%

Billing

78%

Logistics

33%

Customer Success

22%