Monitor and manage operational support queues
N/A | Ticket ID | Subject | Category | Priority | Status | Channel | Escalation | Created | SLA remaining |
|---|---|---|---|---|---|---|---|---|---|
| 01 | TKT-123 | Failed payment on checkout | Payment issue | Critical | In progress | Billing team | 14 Jun, 9:01 | 18m | |
| 02 | TKT-124 | Account access blocked after reset | Account | High | Assigned | Live chat | -- | 14 Jun, 9:01 | 45m |
| 03 | TKT-125 | Refund not received after 7 days | Payment issue | High | Pending | Portal | -- | 14 Jun, 9:01 | 45m |
| 04 | TKT-125 | Refund not received after 7 days | Logistics | High | In progress | Phone | -- | 14 Jun, 9:01 | 45m |
| 05 | TKT-125 | Refund not received after 7 days | System | Medium | Assigned | Portal | -- | 14 Jun, 9:01 | 3h 10m |
| 06 | TKT-125 | Refund not received after 7 days | Payment issue | Medium | Pending | Portal | -- | 14 Jun, 9:01 | 3h 10m |
| 07 | TKT-125 | Refund not received after 7 days | Account | Low | Resolved | Portal | -- | 14 Jun, 9:01 | 3h 10m |
| 08 | TKT-125 | Refund not received after 7 days | Payment issue | Low | Assigned | Portal | -- | 14 Jun, 9:01 | 3h 10m |
| 09 | TKT-125 | Refund not received after 7 days | Complaint/Feedback | Low | Closed | Portal | -- | 14 Jun, 9:01 | 3h 10m |